Automation and AI That Go Beyond Bots
Leverage the power of automation and AI to transform customer interactions into personalized experiences and continuous relationships across all touchpoints.
Automation to grow revenue and improve customer satisfaction
Connect Your Existing IT & Leverage Data
Mesaic’s platform modules connect digital omni-channel interactions within the customer journey via APIs with your system to leverage new and existing data. Our SDKs support a fast plug & play solution.
Operate Customer Journeys & Experiences
Design and manage personalized customer experiences within the Mesaic platform based on your business logic and objectives. Automate relevant tasks and processes.
Drive Conversations, Relationships & Commerce
Conversations elevate consistent omni-channel customer relationships across traditional and digital channels, allowing messaging-based engagement, conversations and transactions while driving higher revenue and improved customer satisfaction.
A Conversational Operating Platform for your business case
Solution for Logistics
Make contracting, coordination and communication for all logistic tasks a simple and dynamic experience - from cargo over shipment to last mile.
Solution for Services
Use our agile platform to deliver efficient and personal services with great experiences in customer service, field service and aftersales.
Solution for Commerce
Offer convenient and personal shopping experiences for ecommerce, retail and mobile in all relevant channels.
This is what our customers say
"With Mesaic we lifted our customer journey to a whole new level. Our customers can communicate with our service personnel at any given point in time. That is unique in our industry!"
Andreas Berents, CEO EUROMASTER Germany and Austria
"Working with Mesaic has always been professional and inspirational. The team has a very solution-driven approach that is refreshing and that we benefitted from to a significant degree."
Carolin Willich, Head of Strategy Management
"I use Mesaic because I can reach new customers without additional effort and typically time-consuming tasks are done in seconds."
Raja Ghosh, Workshop owner and service partner at Veloyo
Customer interaction within messengers
Business processes are mapped in a messenger. Either Mesaic builds a messenger of its own for the business or they access external ones, such as Facebook Messenger.
Customer
For customers: fast, digital and personal communication.
Service Provider
For service providers: structured display of information and support through automation.
Mesaic's Core Features for Customer Conversations
Support through Automation
Mesaic automates conversational business processes (e.g. bots & machine learning) while delivering personalized customer experiences.
Omni-Channel Conversations
Meet customers in their preferred communication channels while maintain consistent communication across all channels.
Synchronised Information
Easily manage processes and information exchange throughout the entire customer journey. Mesaic intelligently synchronizes and consolidates information to minimize redundancies and inconsistencies across the existing IT landscape.
Different name, same technology. Apart from the name nothing else has changed. The product and the people behind it stay the same. Should you have any questions or concerns, please feel free to get in contact with us at hello@mesaic.co.
We're here for you. Get in touch for inquiries, questions or anything else.
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