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Customer Conversations That Go Beyond Bots

Transform conversations into personalized customer journeys and meaningful relationships across all digital and traditional touchpoints.

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Grow your revenue while improving your customer satisfaction

Grow your revenue while improving your customer satisfaction

More about the product

Integrate into your Existing IT

Mesaic’s platform modules connect digital omni-channel interactions within the customer journey via APIs with your system to leverage new and existing data. Our SDKs support a fast plug & play solution.


Create Consistent Customer Journeys & Dialogues

Design customer experiences within the Mesaic platform based on your business logic and objectives. Automate relevant tasks and processes.

Consistent mapping of alle customer business interaction

Drive Conversations, Relationships & Commerce

Conversations elevate consistent omni-channel customer relationships across traditional and digital channels, allowing messaging-based engagement, conversations and transactions while driving higher revenue and improved customer satisfaction.

Digital Communication v3

For Businesses

Logistic Module

Logistic Module

Successfully managing logistics is key. Features like real-time tracking and status updates support transparent communication and high efficiency.

Service Module

Service Module

Efficient coordination even for complex services enables easy management of involved resources.

E-Commerce Module

E-Commerce Module

Building strong customer relationships is essential. An ongoing conversation thanks to messaging structures fosters customer satisfaction.

This is what our customers say

  • "With Mesaic we lifted our customer journey to a whole new level. Our customers can communicate with our service personnel at any given point in time. That is unique in our industry!"

    Andreas Berents, CEO EUROMASTER Germany and Austria

     Euromaster Logo
  • "Working with Mesaic has always been professional and inspirational. The team has a very solution-driven approach that is refreshing and that we benefitted from to a significant degree."

    Carolin Willich, Head of Strategy Management

    Hermes Logo
  • "I use Mesaic because I can reach new customers without additional effort and typically time-consuming tasks are done in seconds."

    Raja Ghosh, Workshop owner and service partner at Veloyo


Customer interaction within messengers

Business processes are mapped in a messenger. Either Mesaic builds a messenger of its own for the business or they access external ones, such as Facebook Messenger.


For customers: fast, digital and personal communication.

Service Provider

For service providers: structured display of information and support through automation.

Mesaic's Core Features for Customer Conversations

Support through Automation

Support through Automation

Mesaic automates conversational business processes (e.g. bots & machine learning) while delivering personalized customer experiences.

Omni-Channel Conversations

Omni-Channel Conversations

Meet customers in their preferred communication channels while maintain consistent communication across all channels.

Synchronised Information

Synchronised Information

Easily manage processes and information exchange throughout the entire customer journey. Mesaic intelligently synchronizes and consolidates information to minimize redundancies and inconsistencies across the existing IT landscape. is now Mesaic

Different name, same technology. Apart from the name nothing else has changed. The product and the people behind it stay the same. Should you have any questions or concerns, please feel free to get in contact with us at


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