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Business-Customer Interaction within Messengers

Customer service, booking processes or status updates on service progress - Mesaic is your solution for the needed interaction between customer and business.

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Communication, Coordination & Transaction

Communication, Coordination & Transaction

More about the product

Technical integration

Mesaic offers the relevant interfaces to connect - if required - with existing structures and solutions.


Communicate within messengers

Messaging is a worldwide phenomenon. Billions of messages are being sent every day. We transfer this most used and loved way of communicating into business context.

Consistent mapping of alle customer business interaction

Meet your customer’s expectations

Whether selling products or delivering services, your customers have one thing in common: They want great service. Mesaic provides you with the technology for best customer experiences.

Digital Communication v3

For Businesses

Logistic solution

Logistic solution

Successfully managing logistics is key. Features like real-time tracking and status updates support transparent communication and high efficiency.

Service solution

Service solution

Efficient coordination even for complex services enables easy management of involved resources.

E-Commerce solution

E-Commerce solution

Building strong customer relationships is essential. An ongoing conversation thanks to messaging structures fosters customer satisfaction.

This is what our customers say

  • "With Mesaic we lifted our customer journey to a whole new level. Our customers can communicate with our service personnel at any given point in time. That is unique in our industry!"

    Andreas Berents, CEO EUROMASTER Germany and Austria

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  • "Working with Mesaic has always been professional and inspirational. The team has a very solution-driven approach that is refreshing and that we benefitted from to a significant degree."

    Carolin Willich, Head of Strategy Management

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  • "I use Mesaic because I can reach new customers without additional effort and typically time-consuming tasks are done in seconds."

    Raja Ghosh, Workshop owner and service partner at Veloyo


Customer interaction within messengers

Business processes are mapped in a messenger. Either Mesaic builds a messenger of its own for the business or they access external ones, such as Facebook Messenger.


For customers: fast, digital and personal communication.

Service Provider

For service providers: Structured display of information and support through automation.

Mesaic's core features for customer interaction within messengers

Support through Automation

Support through Automation

Mesaic automates processes where useful and where it adds value. Repeating procedures on the businesses side can be automated while the customer still receives personal messages and responses.

Messenger-based conversation

Messenger-based conversation

Our integrated messenger allows intuitive, transparent and digital communication for best customer experience. Initiate an ongoing conversation!

Synchronised information

Synchronised information

Handle services and manage information exchange with ease. Mesaic helps you to intelligently synchronise information to minimise redundancies and asymmetries. is now Mesaic

Different name, same technology. Apart from the name nothing else has changed. The product and the people behind it stay the same. Should you have any questions or concerns, please feel free to get in contact with us at

Get In Touch

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