Mesaic’s platform modules connect digital omni-channel interactions within the customer journey via APIs with your system to leverage new and existing data. Our SDKs support a fast plug & play solution.
Design customer experiences within the Mesaic platform based on your business logic and objectives. Automate relevant tasks and processes.
Conversations elevate consistent omni-channel customer relationships across traditional and digital channels, allowing messaging-based engagement, conversations and transactions while driving higher revenue and improved customer satisfaction.
Successfully managing logistics is key. Features like real-time tracking and status updates support transparent communication and high efficiency.
Efficient coordination even for complex services enables easy management of involved resources.
Building strong customer relationships is essential. An ongoing conversation thanks to messaging structures fosters customer satisfaction.
"With Mesaic we lifted our customer journey to a whole new level. Our customers can communicate with our service personnel at any given point in time. That is unique in our industry!"
Andreas Berents, CEO EUROMASTER Germany and Austria
"Working with Mesaic has always been professional and inspirational. The team has a very solution-driven approach that is refreshing and that we benefitted from to a significant degree."
Carolin Willich, Head of Strategy Management
"I use Mesaic because I can reach new customers without additional effort and typically time-consuming tasks are done in seconds."
Raja Ghosh, Workshop owner and service partner at Veloyo
Business processes are mapped in a messenger. Either Mesaic builds a messenger of its own for the business or they access external ones, such as Facebook Messenger.
For customers: fast, digital and personal communication.
For service providers: structured display of information and support through automation.
Mesaic automates conversational business processes (e.g. bots & machine learning) while delivering personalized customer experiences.
Meet customers in their preferred communication channels while maintain consistent communication across all channels.
Easily manage processes and information exchange throughout the entire customer journey. Mesaic intelligently synchronizes and consolidates information to minimize redundancies and inconsistencies across the existing IT landscape.
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