Over 2 billion messages are sent between customers and businesses every month. But what is the most effective and direct way to engage with your current community or gain new customers? We identified 4 ways to use messaging for more engagement.
WeChat is messenger, social media network and e-commerce platform at the same time. It has become China's most popular social network, thus can show a large number of users that can organise everything on WeChat the more functionalities are added.
The asian messaging market is dominated by LINE and WeChat. Both offer extensive possibilities for business to interact with their customers with these messengers.
On their worldwide developers conference Apple announced Business Chat. A way for businesses to connect to customers with the concept of iMessage. We'll take a look at how and why.
We'll take a look at how Google is implementing messaging for business into their existing ecosystem and what use cases there might be
4 hacks for businesses to engage with their community via messaging. Increase and improve the interaction between business and customers through messaging.Messaging
WeChat is messenger, social media network and e-commerce platform at the same time. It has become China's most popular social network.Messaging
The asian messenger app LINE is best-in-class for customer-business interaction within their app. We'll have a closer look at the extensive possibilities.Messaging
At Apples WWDC it was announced that iMessage will be opened for customer-business communication. Business Chat is a move towards conversational commerce.Messaging
Facebook Messenger opened up for businesses to interact with customers and meet them in one of their most loved channels. We'll take a look at what this means.Messaging
Google is using messaging to allow their business customers to speak to end customers in a digital manner. We'll take a look at how, why and in what way.Messaging
Customer-Business interaction within messaging structures is being pushed by Apple's iMessage, Google's RCS and Facebook Messenger. Here is why it will last.Technology
Technology is all-embracing - whether it's business or private. The sheer value of software itself however changed over the last few years.Messaging
Users typically communicate in messaging structures as their preferred channel. Taking this approach into the business world is called conversational commerce.Chatbots
Chatbots are promising a valuable tool for high efficiency in customer-business communication. But can chatbots actually live up to the promise?Technology
Platforms are an essential part of the digital life. They can also play a relevant role for the way businesses structure their customer interaction.