What happens if chatbots, humans, and innovations come together? Is it really possible to sync the automation and personalisation of customer communications simultaneously? The answer is simple: YES! And we know how it works. We enable our customers to edit their own conversational workflow to easily respond to their customer’s needs in each stage of the customer journey. Messaging services such as WhatsApp for Business, Apple Business Chat, and Google RCS as interfaces for customer communication are getting more important. Customers wish for quick responses and help with any problems they might have and a personalised conversation at the same time.
We enable companies to interact with customers just like they do with their friends and family. But we also go beyond that: To keep pace with customers expectations, we focus on moving the entire customer conversation into one channel. For instance, this means that consumers are able to purchase products within a messenger they are familiar with - thanks to conversational commerce.
80% of consumers are willing to pay more for better customer experience (Capgemini, 2017).