Availability, the needed time and qualification are important criteria when assigning an order. Service partners receive the order when they are qualified and available.
All information is mapped in the messenger and displayed to the service partner when needed so that the right service is delivered at the right time and the right location.
Where useful, the service partner experiences support in every step of the process through automation to keep efficiency high.
Support through automation includes all areas from assignment to every single step along the service delivery up until payment and invoicing.
Reminding the service partner of next steps and informing about service updates can be done via push-notification, e-mail or SMS to prevent delays where possible.
The messenger serves as a channel where all interaction between business and customer is consolidated.
Additionally the messenger is today’s most popular channel for communication. What works within private context can now be transferred into the business world.
Push-notifications, status-updates and news from the service partner help to create a transparent communication throughout any service process.
Notifications keep the customer in the loop about the process: New messages, status updates or additional service suggestion will be communicated in real-time.
The automation of processes - from service partner assignment to invoicing - results in simple and fast processes as well as resource savings.
The messenger acts as a hub for all data that can be used for analytics, e.g. to optimise the characteristics for service partner assignment.
Thanks to the Mesaic API technical integration of third parties or external service networks can be easily done in order to meet individual needs and requirements of any business.
Mesaic’s modular process builder configures any type of process according to your business’ needs regardless of complexity.
Interaction within messengers meets customers in their preferred channel of communication: Facebook Messenger, WhatsApp or the business’ own messenger built by Mesaic.
Payment and payout is included with Mesaic. Even complex payment structures with various recipients and payment splitting can be automated in our system.