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Mesaic
Features

One solution. All the right features.

Mesaic is easy to implement and empowers you with all the right features for business, service partners and customers.

Benefits for Customer, Service Partner and Business

Business, service partners and customers are all intelligently connected with Mesaic. Our platform offers features beneficial to each involved resource.

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    Intuitive booking, transparent communication and easy interactions for customers. Create an ongoing conversation and a great experience.

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    Empower your service partners to focus on value adding tasks as everything else such as automated updates, information management and payment is taken care of.

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    Our business dashboard allows you to keep an eye on all processes and interactions with ease. Sort, filter and analyse according to your preferences and needs.

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Features for Efficient Service Partners

Establish a high level of efficiency for service partners as you support them with a digital tool for customer interaction and processes.

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    Service partners benefit from automation for increased efficiency: Automated assignment, direct status updates, notifications, messaging and routing.

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    Easy information management with intelligently synchronised, structured data. Provide the right information to the right person at the right time.

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    Once the service itself is done the service provider is done too. As payment and invoicing is part of our solution they can focus on the next job.

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Geo-Data Driven Catalogues

Geo-Data Driven Catalogues

In our backend you can define areas, services and prices for each service partner individually. That way customers can only book what is actually available at their location.

Algorithmic Matching

Algorithmic Matching

Assigning the right service partner for a specific job is done automatically according to individual parameters such as qualifications, rating and distance.

Process Automation

Process Automation

Additionally to geo-data driven catalogues and algorithmic matching, further recurring events are automated: messages, status updates and notifications.

Payment & Invoicing

Payment & Invoicing

A usually time- and resource-heavy task has been reduced to a minimum by Mesaic. Payment, invoicing and even upselling is automated. Mesaic works with all common payment methods.

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Features for Superior Customer Experience

Enhance the customer experience with rich messaging to accelerate information exchange and allow personal, reliable and transparent interaction.

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    Give your users the ability to intuitively ask questions, access information, stay up-to-date on orders.

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    Real-time tracking, notifications and automated updates increase trust, perceived quality and transparency.

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    Conversion optimised booking structures are intuitive for customers while our mobile first approach allows interactions on-the-go.

End-to-End Processes

End-to-End Processes

Mesaic maps every step of customer-business interaction on one platform: From booking to communication to fulfillment to payment.

Convenient Messaging

Convenient Messaging

Connect with your customers through messaging, engage, drive sales and boost customer care. Talk to them the way they talk to each other.

Instant Feedback

Instant Feedback

Our rating features collects instant feedback and promotes an ongoing conversation to learn what went wrong and what right.

Real-Time Tracking

Real-Time Tracking

Our tracking solution goes beyond simple tracking codes while intelligent notifications inform of new messages, active requests or simple status updates.

Features for Successful Management

Reduce complexity of managing operations with Mesaic. Our dashboard for business enables different personal to take care of their responsibilities with the support of our system.

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    Our dashboard for businesses gives you what you need: processed data for analytics and tools for management.

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    Integrate external service networks or 3rd parties with our API & SDK's for comprehensive service ecosystems.

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    Our system allows dynamic assignment of responsibilities within the system. Give the right support to the right person with Mesaic's dashboard.

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Easy Supervision

Easy Supervision

With highly automated process steps supervision becomes easy. Benefit from features like geo-data-driven catalogues, algorithmic matching and automatic status updates. More focus where it's needed.

Data-Driven Learning

Data-Driven Learning

Turn insights into actions. Valuable feedback as well as qualified ratings are gathered from each service. The according analytics generate needed insights for customer-centric learnings.

White Label Solution

White Label Solution

Our solution comes in your CI. Design, content and order workflow will be adjusted accordingly. We take care of the technological aspects while you focus on your key competences.

Business Process Modelling

Business Process Modelling

Modular workflows are part of our solution to adjust processes according to your businesses specific needs and requirements - no matter how complex.

Key Platform Features

Powerful API

Powerful API

With our API and SDK's we connect client and backend applications to enable businesses to build strong and fully capable service networks. Third parties can be integrated to even further enhance the service experience.

Cross-Channel

Cross-Channel

Primed by messaging our technology is ideal for providing customers with a great experience on mobile. However it is also perfectly suited for all other devices - even voice assistants (e.g. Amazon Alexa).

Messenger-Driven

Messenger-Driven

Messaging as a learned paradigm of communication is at Mesaic's core. While our own messenger is fully capable, we can also display everything in external messengers such as Facebook Messenger.

Dynamic Scalability

Dynamic Scalability

Regardless of company size or volume of transactions per day: Our technology is fully scalable. From a few transactions a day to a hundred an hour, there is no limit with Mesaic.

Built-In or Stand-Alone

Built-In or Stand-Alone

Our solution can be integrated into existing structures to your preferred extent or run as a stand-alone solution to be integrated on an as-needed basis - whichever suits you and your business best.

Effective Interactions

Effective Interactions

While you create a personal conversation with customers Mesaic keeps it highly automated on the service partners and businesses side with chat bots, AI and notifications.

Get In Touch

We're here for you. Get in touch for inquiries, questions or anything else.

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