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Mesaic
Features

Messaging solution with all the right features

Mesaic offers customer, business and service partner the right features to simplify processes and communication.

Benefits for customer, service partner and business

We aim to connect customer, business and service partner on one platform to provide them with the relevant features for easy interaction.

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For your customers: The messenger is a direct and personal channel even within business context. It can secure intuitive interaction in a person’s daily routine where messaging is already a natural habit.

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For businesses: Features include an overview of all orders, different levels of permissions within the system and quick distribution of information. Scalable to your business’ needs.

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For your service partners: Support through continuous updates, notifications and automatic payment is guaranteed so the focus remains on the essence - successful service delivery.

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Features for efficient service partners

Foster a framework in which the service partner can deliver a high degree of efficiency. Mesaic is the right tool to work with.


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    Availability, the needed time and qualification are important criteria when assigning an order. Service partners receive the order when they are qualified and available.

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    All information is mapped in the messenger and displayed to the service partner when needed so that the right service is delivered at the right time and the right location.


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    Where useful, the service partner experiences support in every step of the process through automation to keep efficiency high.

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Most important benefits for service partners

Order overview

Order overview

In the service partner’s app all active orders are displayed: Time, address and route as well as all other required information is available at one click.

Automation

Automation

Support through automation includes all areas from assignment to every single step along the service delivery up until payment and invoicing.

Upselling

Upselling

Additionally required services (or products) can be added to the order on-location. Our upselling feature keeps record of delivered services and automatically updates invoice and payment.

Notifications

Notifications

Reminding the service partner of next steps and informing about service updates can be done via push-notification, e-mail or SMS to prevent delays where possible.

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Features for happy customers

Fast exchange of information and relevant content within the chosen messenger can result in personal, direct and transparent communication that is appreciated by customers.

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    The messenger serves as a channel where all interaction between business and customer is consolidated.

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    Additionally the messenger is today’s most popular channel for communication. What works within private context can now be transferred into the business world.

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    Push-notifications, status-updates and news from the service partner help to create a transparent communication throughout any service process.

Most important benefits for customers

Consistency

Consistency

There is one channel for all steps of customer-business-interaction: From booking to communication to tracking and payment. Everything happens within the messenger.

Messaging

Messaging

Regardless of generation the messenger has become a central piece of today’s communication. Its characteristic of real-time communication qualifies it for communication within business context too.

Feedback

Feedback

The rating feature enables direct feedback within the messenger in order to track a customer’s satisfaction.

Real-Time Tracking

Real-Time Tracking

Notifications keep the customer in the loop about the process: New messages, status updates or additional service suggestion will be communicated in real-time.

Features for successful management

Dashboard and business backend give power to the business. As many processes as necessary can be automated with the option to always manually take care of things.

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The automation of processes - from service partner assignment to invoicing - results in simple and fast processes as well as resource savings.

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The messenger acts as a hub for all data that can be used for analytics, e.g. to optimise the characteristics for service partner assignment.

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    Thanks to the Mesaic API technical integration of third parties or external service networks can be easily done in order to meet individual needs and requirements of any business.

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Most important benefits for business

Analytics

Analytics

All mapped information, whether the frequency of using emojis or the time until messages are answered, can be used for specific optimisation and be implemented in real-time.

Permission roles

Permission roles

Various permission roles can be defined within the system according to the businesses own structure, e.g. simple read-only access, editing permission or admin functionalities.

White-label solution

White-label solution

Font, logo, colours and wording will be adjusted according to the business’ CI. A consistent appearance for strong brand recognition and customer relationships.

Business process modelling

Business process modelling

Mesaic’s modular process builder configures any type of process according to your business’ needs regardless of complexity.

More benefits for businesses

Automation

Automation

Management of time-consuming processes such as service partner assignment, coordination of appointment and route optimisation are taken care of by Mesaic.

Multi channel

Multi channel

Our technology works with whatever channel that you define as relevant: Web, app, mobile or desktop. The interfaces are designed to support customer, service partner and business.

Communication within messengers

Communication within messengers

Interaction within messengers meets customers in their preferred channel of communication: Facebook Messenger, WhatsApp or the business’ own messenger built by Mesaic.

Scalable

Scalable

Mesaic is fully scalable, thus suited for businesses of any size, small and medium sized enterprises or large corporates, regardless of use case.

Technical integration

Technical integration

Businesses can use Mesaic as a stand-alone solution or integrate the system into their existing structures and processes to whatever degree needed.

Payment

Payment

Payment and payout is included with Mesaic. Even complex payment structures with various recipients and payment splitting can be automated in our system.

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