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Mesaic @ fvw Kongress and Travel Expo 2018 - meet us!

Meet us at fvw Kongress & Travel Expo in Cologne!

Designers and decision-makers will meet on 18th and 19th September 2018. Let's talk about individual possibilities for your company to integrate Conversational Interfaces for customer communication.

Consistency across the entire customer journey

"90% of worldwide users prefer messaging as channel of interactional communication with businesses."

  • In the travel business, the proportion of searches conducted on a smartphone has soared, rising between 27% and 56% a year between 2014 and 2017 depending on the subsector. (McKinsey, 2018)

  • Already, some 50% of revenues from passenger air travel in Europe derive from online bookings. (McKinsey, 2018)

  • Only 23% of leisure travelers are confident they can find all of the same hotel and flight information on their smartphone that they can on their desktop. In other words: travel/ hotel sites might not optimized for mobile usage. (Google, 2016)

Screen Messenger (1) Travel

Get to know Mesaic

Messaging is the most used channel of communication for private information exchange. Consequently Facebook Messenger, Line, Whatsapp or WeChat are experiencing a high flow of rich-data user interactions. As a most-loved communication pattern, messaging has also entered the business world. As a new channel for B2C and B2B there are new capabilities for businesses. But is it really the channel itself what will revolutionize B2C interaction? Or is it the technology that will enable better and more customer-centric approaches for communication and business processes? It appears that what matters is switching to the channel that is relevant to the customer - at any given time. Our hypothesis: With the right technology the channel becomes irrelevant and can shift to messaging or even to voice.

Join the Mesaic Masterclass at fvw Travel Expo 2018!

September 18 + 19, 2018, 11:00 am to 12:00 pm

Mesaic Technology presents


The potential of messaging: A new conversational channel for the tourism and hospitality industry - from personal travel advisories over booking processes to services at the tourist destination

How your business benefits from new Conversational Interfaces

Customer Satisfaction

Customer Satisfaction

52% of travelers with smartphones said they’d switch sites or apps because it takes too long to load. (Google, 2016)

Booking processes

Booking processes

Over one in three mobile travelers who have research travel on a smartphone, then called to book or to get more information - here call centers are the most common way of getting more information (Google, 2016).

Upselling

Upselling

85% of leisure travelers decide on activities only after having arrived at the destination (Google, 2016).

Where the fvw Kongress + Travel Expo 2018 take place

Date: 18.-19. September 2018
Location: XPOST
Gladbacher Wall 5
50670 Köln

Let's talk!

Schedule an appointment now!

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