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Mastering last mile logistics

Apply automation and AI to increase transparency, streamline communication and introduce a strong lever for effectiveness within your consumer-facing supply chain.

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Proactive communication

Proactive communication

Leverage rich data from all touchpoints to automate personal and context-aware customer journeys. A game changer for customer experience and overall efficiency.

Consistency along the journey

Consistency along the journey

Unified end-to-end tracking and communication, from the warehouse to delivery. Consolidate communications to keep all parties in sync.

Automated management

Automated management

Design processes that identify and respond to business disruptions instantly. Reschedule delivery times or organize a ‘safe place drop-off’ automatically.

Design and automate last mile logistics

Conversational connect

Omnichannel contact-center solution seamlessly connecting all involved parties from engagement to customer success.

Conversational commerce

Browse products, receive information, execute transactions. Commerce, seamlessly within conversational interfaces.

Conversational service

Order, coordinate and support service delivery and field service. Increase quality and efficiency by turning fragmented processes into frictionless experiences.

Returns management

Returns management

Fully automated return processes with AI-powered messaging communication. Enable customers to easily order, pay and coordinate returns or shipment collections.

Customer self-service

Customer self-service

Deliver intelligent customer service to automate inbound inquiries and engagement, while seamlessly routing priority queries to human agents.

Omnichannel agent support

Omnichannel agent support

Consolidate your support touchpoints, empowering customers to engage in their preferred channels, while connecting agents or third parties in the field or in a shop.

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