Mesaic delivers the right technology for businesses to provide fully functional platforms to connect customers and service providers.
Mesaic's modular approach allows highly adaptable processes ready to fit your businesses needs and requirements regardless of industry.
Our platform can run as a stand-alone solution or be integrated into existing structures via API & SDK's. At the same time 3rd parties can be integrated to the needed degree.
We display interactions and processes in messaging structures into the relevant channels for customers: web or app, messenger or voice assistants.
Mesaic displays all aspects of customer-business interaction in messaging structures, typically but not exclusively including the following process steps
Payment and invoicing is automated. Service partners can focus on quality of work itself and spend less time on paperwork. Mesaic supports various payment methods and international taxation. Last but not least our integrated upselling creates opportunities for after-sale services.
Interactions via our integrated messenger mean digital, personal and fast communication for customers. Likewise the messenger increases efficiency for service partners thanks to automation and chat bots. Meet customers in their learned and loved pattern of communication.
Geo-data driven catalogues let customers book only what is actually available at their location. Algorithmic resource matching according to parameters such as distance, quality or rating further benefits seamless organization. Additionally various resource pools can be managed with Mesaic.
Gathering the relevant information such as fotos, serial numbers or detailed descriptions is step one. Synchronizing that information among involved resources to avoid asymmetries step two. Support your service partners with the right information at the right time to save time and money.
Our booking system can be implemented in existing structures or work as a stand-alone solution. Onboarding possibilities range from web and app to social media and e-mail. Additionally orders can be triggered by customers, business, service providers or the Internet of Things.
Mapping customer-business interaction in messaging structures allows to draw data for analytics and learnings. Our dashboard for business is easy to handle and lets you see the needed insights within seconds.
In the post-app era it is more relevant than ever to use other channels for communication. Meet your customers in their learned and loved patterns of communications and use either our integrated or external messengers such as Facebook Messenger. Messaging additionally allows support via natural language AI and chatbots to further increase efficiency.
Our technology is perfectly suited for businesses to create service networks or even multi-level service ecosystems. Seamlessly manage the connection of relevant resources and channels on one platform. Algorithmic assignment supports integration of external service partners. Thus, with Mesaic you are prepared to build fully scalable service and commerce infrastructures ready for the digital today.
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