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Mesaic
Solutions

Unified Commerce, Service and Customer Communication

Advance from task and touchpoint-driven operations with siloed, linear IT processes to AI and automation enabled customer-centric - continuous experiences.

Conversational Connect
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Conversational Commerce
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Conversational Service
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Conversational Connect

Conversational Connect

An omnichannel contact center solution connecting all involved parties from engagement to customer success along the journey. Delivering a seamless brand experience by efficiently empowering your employees to quickly identify, route and respond to every customer uniquely throughout the relationship.

  • Enable your contact center teams to effectively resolve inquiries by leveraging automation and intelligence to provide instant solutions, successfully. Converting unhappy customers into your most loyal brand ambassadors.

  • Integrate with other databases, CRM and media solutions to provide multi-skilled agents with a holistic view of the customer’s communication regardless of channel. Empowering greater competencies to identify every individual customer's needs and opportunities to up-sell or cross-sell.

  • Increase your brand’s reputation and retention while reducing churn to close even more sales or service deliveries. Handover customers from engagement or customer service into service delivery or commerce contexts without breaking the experience.

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Conversational Commerce

Conversational Commerce

As mobile is the world's first computing device to connect brands, with customers to shop instantly from the palm of their hands. Browsing products, receiving product information and finalizing transactions. All that is required for commerce, seamlessly within a conversational interface.

  • Automation and AI transform high touch journeys into personalized, frictionless shopping experiences.

  • Conversational commerce capabilities allow in-chat transactions, the mapping of products, and NLP-assisted conversations to increase your conversion rates.

  • Design and automate journeys in our process editor and elevate your customer experiences with the help of sentiment analysis, rating functionalities, and data-driven insights.

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Conversational Service

Conversational Service

Service fulfillment today is challenged by extremely high customer expectations and constantly rising operational costs. Improve your service delivery efficiencies and eliminate fragmented experiences with Mesaic’s conversational service solution.

  • Smart resource allocation based on the parameters determined by your business: automate the assignment of services to a partner meeting the requirements needed for fast and successful fulfillment.

  • Design and automate business processes and customer journeys to improve operational efficiency and elevate experiences with the help of sentiment analysis, rating functionalities and data-driven insights.

  • Manage your last mile operations efficiently, throughout the entire value creation cycle. Deliver effective, high-quality field services and transparently across all parties.

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