Mesaic maps all customer interaction within messengers and allows businesses to benefit from different features for high efficiency.
There are many current challenges for logistics processes. Especially customer expectations are high and defined by on-demand and same-day. Finding the right technology should always be prioritised in order to stay relevant.
Transparency from A-Z: Features such as real-time tracking and live updates foster direct communication to customers for a great experience.
The dashboard for businesses displays a clear overview of all activities and resources. Everything you need to know for successful operations.
Internal and external service networks are seamlessly connected with Mesaic. Coordination becomes easy with predefined parameters and automation as far as possible.
It is essential to successfully manage information distribution. If done right the right service partner will be at the right place and at the right time - with the right tools.
Displaying all information and interaction along the process of service delivery within a messenger helps to keep information distributed among involved parties.
The according data can be used for further analytics and optimisation of processes. The dashboard for business helps to keep a clear overview.
Assignment of service partners to a service is automatically done according to predefined characteristics such as qualification, distance or rating.
E-Commerce is often more convenient than offline shopping, but the personal relationship to a customer suffers. In order to still build lasting customer relationships, transparent communication and service is essential.
Communication with a customer in messengers supports personal relationships far more than an e-mail ever could.
Additional information concerning products, delivery updates or newsletters - the messenger offers various opportunities of talking to your customers.
As all information is gathered in a messenger thread, it is easy to offer additional products or services in accordance with the customers order history.
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