Mesaic

Get personal and boost your direct bookings!

Personalized, unique and relevant! Guest-centric conversational bookings and concierge solutions delivered in the messaging channels your guests use daily.

Proactive communication

Leverage rich data, from all touchpoints & systems, to automate contextual, personalized customer journeys to increase direct bookings & REVPAR.

Disruption management

Automated processes that identify & respond to disruptions instantly. In-chat bookings, virtual check-in’s, Up&Cross sell opportunities.

Connected Guest Travel

Create smart experiences, embed omnichannel communications into data points across your guest’s commute. Harvest a new wave of IoT insights.

Remove the friction from pre-stay, stay & post-stay by unifying & digitizing your customer journey & experiences with Mesaic.

Conversational Connect

An omnichannel contact center solution connecting all involved parties from engagement to customer success.

Conversational Commerce

Browse products, receive information, conclude transactions. Commerce, seamlessly within a conversational interface.

Conversational Service

Improve service delivery efficiencies & eliminate fragmented experiences with our conversational service solution.

Centralized customer data

Our Platform's Intelligence Engine unifies all data collected across the entire customer journey. Distilling actionable insights & real-time optimization opportunities.

Omnichannel agent support

Consolidate & enrich your support touchpoints, empowering customers to engage in their channel of choice & agents to interact through one unified omnichannel enabled platform.

Customer self-service

Delivered intelligently with NLP powered decision logic to automate inbound inquiries & outbound engagement. Seamlessly routing priority queries to human agents.

With Mesaic we lifted our customer journey to a whole new level. Our customers can communicate with our service personnel at any given point in time. That is unique in our industry!

CEO Euromaster Germany (DACH)

Discover the benefits - Learn more about Mesaic

Mesaic

Germany
Axel-Springer-Platz 3
20355 Hamburg
(040) 2286-3690

United States
1355 Market St.
San Francisco, CA 94103
(650) 360-0913

Automation and AI-powered solutions for your business from Hamburg, Germany and San Francisco, United States

Mesaic’s lastest blog post

Facebook Messenger: Kunden dort erreichen wo sie sind - Picture 1

Facebook Messenger: Kunden dort erreichen wo sie sind

Obwohl das allgemeine Interesse gegenüber Facebook zurückgeht, ist der Facebook Messenger heute eines der leistungsstärksten digitalen Tools für Marketers und Spezialisten im Kundendienst

Read on

© 2019 Mesaic Technology GmbH. All rights reserved. Legal and privacy policy

Download our Hospitality One Pager