True omnichannel retail

Highly personal shopping experiences. Mesaic empowers retailers with Automation and AI to bridge the physical-digital divide by seamlessly connecting online and offline touchpoints.

Contextual communication

Leverage rich data, from all touchpoints & systems, to automate contextual, personalized customer journeys, to improve CX, increase loyalty & retention.

Intelligent deliveries

End-to-end delivery tracking, from the final warehouse to last mile fulfillment, automate multi-channel communications to keep customers updated.

Click and Collect

Enrich your ‘Click & Collect’ experiences with triggered communications throughout the online to in-store experience to guarantee timely collection.

The truly connected retail experience delivering buyer confidence, convenience, and flexibility. Smart retail powered by Mesaic.

Conversational Connect

An omnichannel contact center solution connecting all involved parties from engagement to customer success.

Conversational Commerce

Browse products, receive information, conclude transactions. Commerce, seamlessly within a conversational interface.

Conversational Service

Improve service delivery efficiencies & eliminate fragmented experiences with our conversational service solution.

Automated returns

Automate your returns process with messaging channels, enabling customers to arrange courier collections, without having to call a contact center.

Customer self-service

Delivered intelligently with NLP powered decision logic to automate inbound inquiries & outbound engagement. Seamlessly routing priority queries to human agents.

Omnichannel agent support

Consolidate & enrich your support touchpoints, empowering customers to engage in their channel of choice & agents to interact through one unified omnichannel enabled platform.

With Mesaic we lifted our customer journey to a whole new level. Our customers can communicate with our service personnel at any given point in time. That is unique in our industry!

Andreas Berents,
CEO Euromaster Germany (DACH)

Discover the benefits - Learn more about Mesaic


Axel-Springer-Platz 3
20355 Hamburg
(040) 2286-3690

United States
1355 Market St.
San Francisco, CA 94103
(650) 360-0913

Automation and AI-powered solutions for your business from Hamburg, Germany and San Francisco, United States

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