Omnichannel eCommerce

Powered by Automation and AI. Our platform delivers superior omnichannel engagement and insights to improve customer experiences, drive conversions & reduce costs.

Proactive communication

Leverage rich data, from all touchpoints & systems, to automate contextual, personalized customer journeys to improve CX, increase loyalty & RPV.

Intelligent deliveries

End-to-end delivery tracking, from the final warehouse to last mile fulfillment, automate multi-channel communications to keep customers updated.

Automated returns

Automate your returns process with messaging channels, enabling customers to arrange courier collections, without having to call a contact center.

Leverage rich messaging to increase conversions, average order size & customer lifetime value with Mesaic.

Conversational Connect

An omnichannel contact center solution connecting all involved parties from engagement to customer success.

Conversational Commerce

Browse products, receive information, conclude transactions. Commerce, seamlessly within a conversational interface.

Conversational Service

Improve service delivery efficiencies & eliminate fragmented experiences with our conversational service solution.

Customer self-service

Delivered intelligently with NLP powered decision logic to automate inbound inquiries & outbound engagement. Seamlessly routing priority queries to human agents.

Verification and security

Uncover fraud risks by leveraging our platforms geolocation & ID&V process capabilities. Automate alerts, verify suspicious system interactions & transactions.

Omnichannel support

Consolidate & enrich your support touchpoints, empowering customers to engage in their channel of choice & agents to interact through one unified omnichannel enabled platform.

With Mesaic we lifted our customer journey to a whole new level. Our customers can communicate with our service personnel at any given point in time. That is unique in our industry!

Andreas Berents,
CEO Euromaster Germany (DACH)

Discover the benefits - Learn more about Mesaic


Axel-Springer-Platz 3
20355 Hamburg
(040) 2286-3690

United States
1355 Market St.
San Francisco, CA 94103
(650) 360-0913

Automation and AI-powered solutions for your business from Hamburg, Germany and San Francisco, United States

Mesaic’s lastest blog post

Business messaging

Is Your Company Business Messaging-Ready?

Businesses often face ‘choice paralysis’ when it comes to deciding how best to connect with customers. Messaging channels, however, are fast becoming a ‘must-have’. Here’s a look at the changing face of customer interaction and how your company can thrive.

Read on

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