Mesaic

Augment your last mile

Unified omnichannel capabilities that seamlessly connect with your existing supply chain infrastructure to improve efficiencies, costs, and customer experiences with Automation and AI.

Proactive communication

Leverage rich data, from all touchpoints & systems, to automate contextual, personalized customer journeys. Improve CX & increase efficiency.

Parcel delivery notifications

End-to-end parcel tracking, from the final warehouse to last mile fulfillment, automating multi-channel communications; keeping customers updated.

Disruption management

Automated processes that identify & respond to disruptions instantly. Reschedule delivery times & organize ‘safe place drop-off's’ to resolve disruptions.

Leading last mile logistics automation. Improving efficiency & experience on both sides of the parcel delivery journey.

Conversational Connect

An omnichannel contact center solution connecting all involved parties from engagement to customer success.

Conversational Commerce

Browse products, receive information, conclude transactions. Commerce, seamlessly within a conversational interface.

Conversational Service

Improve service delivery efficiencies & eliminate fragmented experiences with our conversational service solution.

Returns management

Fully automate your returns process with AI-powered messaging-based channels. Enable customers to organize returns & collections, without having to call a contact center.

Customer self-service

Delivered intelligently with NLP powered decision logic to automate inbound inquiries & outbound engagement. Seamlessly routing priority queries to human agents.

Omnichannel agent support

Consolidate & enrich your support touchpoints, empowering customers to engage in their channel of choice & agents to interact through one unified omnichannel enabled platform.

With Mesaic we lifted our customer journey to a whole new level. Our customers can communicate with our service personnel at any given point in time. That is unique in our industry!

Andreas Berents,
CEO Euromaster Germany (DACH)

Discover the benefits - Learn more about Mesaic

Mesaic

Germany
Axel-Springer-Platz 3
20355 Hamburg
(040) 2286-3690

United States
1355 Market St.
San Francisco, CA 94103
(650) 360-0913

Automation and AI-powered solutions for your business from Hamburg, Germany and San Francisco, United States

Mesaic’s lastest blog post

Business messaging

Is Your Company Business Messaging-Ready?

Businesses often face ‘choice paralysis’ when it comes to deciding how best to connect with customers. Messaging channels, however, are fast becoming a ‘must-have’. Here’s a look at the changing face of customer interaction and how your company can thrive.

Read on

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